Functionality, flexibility, and familiarity combine in Microsoft Dynamics CRM to give you a proven solution for successful and fruitful customer relationships.
Take on the critical issues facing your business with built-in solutions for sales, marketing, customer service, analytics, and workflow. Microsoft Dynamics CRM keeps everything and everyone connected. And helps you make well-informed business decisions.
Five integrated modules take the best of CRM and add features that work the way you do—in a familiar Microsoft environment. From easy customization to flexible reporting to fast, intuitive searches, Microsoft Dynamics CRM is a must-have for the customer-centric business.
CREATE DEMAND AND GENERATE NEW BUSINESS No matter how complex your sales process, Microsoft Dynamics CRM can help you quickly qualify sales leads and opportunities, streamline your sales strategy, and help your force access critical customer information at a moment’s notice to help make the sale.
GET BETTER DECISION-MAKING CAPABILITIES WITH A CLEARER VIEW OF CUSTOMERS Transform customer information into action with Microsoft Dynamics CRM. You’ll have clear insight into your customers' unique needs and preferences with reporting and analysis tools built on Microsoft SQL Server™. Use the targeted information you glean to focus your marketing efforts and execute smarter campaigns.
PROVIDE MORE VALUE TO CUSTOMERS Every interaction with a customer is vital. From delivering the right answer the first time, to resolving issues appropriately to coordinating services, Microsoft Dynamics CRM can help enhance your relationships with your customers by enabling you to offer high-quality, personalized service.
CAPTURE TIMELY AND ACTIONABLE INSIGHTS INTO YOUR BUSINESS Information you can understand and put to work quickly is key in your competitive world. Microsoft Dynamics CRM uses predictive analytics to turn your data into knowledge, from prioritizing leads to recommending strategic cross- and up-sell opportunities. You can even combine data with integrated workflow to respond in real-time to your business changes.
SHARE INFORMATION ACROSS YOUR ORGANIZATION AND STAY PRODUCTIVE Collaborate at every level—and give everyone access to the business process best practices that can make them more effective and efficient. Microsoft Dynamics CRM empowers a more consistent, productive company.